Privacy Policy

At Paanoo, we respect your privacy and are committed to protecting the personal information you share with us. This policy outlines how we collect, use, and safeguard your data when you use our website and Kente pattern generation tool.

1. Information We Collect

We collect information to provide a better experience and fulfill your custom orders:

Account Data: Name, email address, and account preferences.
Transaction Data: Shipping/billing addresses and phone numbers.
Design Data: Specific color codes, geometric configurations, and metadata related to the Kente patterns you generate on our Site.
Technical Data: IP address, browser type, and usage patterns via cookies.

2. How We Use Your Data

Your information is used strictly for the following purposes:

Order Fulfillment: To print your custom-generated pattern onto your selected garment and ship it to you.
Personalization: To save your progress in the pattern generator so you can return to your designs later.
Support: To assist you with order inquiries or technical issues.
Security: To protect our site and your account from fraudulent activity.

3. Payment Security

Payments are processed through secure, industry-leading third-party providers (e.g., Stripe, PayPal). Paanoo does not store your credit card or bank account details on our servers. All payment data is encrypted via SSL technology.

4. Sharing with Third Parties

We do not sell your personal data. We only share information with partners necessary to complete your order:

Manufacturing Partners: Shared only the design and garment specifications.
Shipping Carriers: Shared your name and address for delivery.
Analytics: Aggregated, non-identifying data to help us improve our pattern generation tool.

5. Your Rights & Data Deletion

You have the right to access, update, or delete your personal information at any time. If you wish to delete your account or have your saved Kente designs removed from our database, please contact us at privacy@paanoo.com.

6. Cookies

We use "functional cookies" to keep your Kente generator session active. Without these cookies, the generator cannot save your progress as you move through the checkout process.